Contact ALNA

Talk to someone who knows the part.

Quotes, technical questions, order tracking or returns — send it through and you will get an answer from a real person here in Australia, the same business day.

Mon–Fri, 9am–5pm Melbourne time
Send an enquiry Start live chat Email sales

Sales & quotes

Pricing, availability, bulk and reseller quotes, order status and tracking. If a listing has no price, this is the one you want.

QuotesBulk pricingStock & ETAsOrder tracking
[email protected]

Technical help

Not sure which model suits the job? Tell us the application, voltage, range or the part you are replacing and we will specify it.

Specs & datasheetsCompatibilityWiringModel selection
[email protected]

Accounts & invoices

Copies of invoices and statements, payment queries, purchase orders and trade account paperwork.

InvoicesStatementsPaymentsPurchase orders
[email protected]
  • Enquiries answered the same business day
  • Real people, not a bot — based in Australia
  • Dispatch usually the next business day
  • Trade, fleet and reseller pricing available

Send us an enquiry

Pick a topic and it goes straight to the right person. The more detail you give us — part numbers, voltage, quantity, the machine it is going on — the faster we can answer properly.


    Your details are used only to answer this enquiry — see our Privacy Policy. Protected by Cloudflare Turnstile.

    What happens after you hit send

    1

    It gets routed

    Your topic sends it straight to sales, technical or accounts — no shared inbox limbo.

    2

    A person replies

    Same business day, from whoever actually knows the answer.

    3

    You get what you need

    A price, a datasheet, a tracking link, or a straight answer on whether it will fit.

    When we are here

    • Monday9:00am – 5:00pm
    • Tuesday9:00am – 5:00pm
    • Wednesday9:00am – 5:00pm
    • Thursday9:00am – 5:00pm
    • Friday9:00am – 5:00pm
    • SaturdayClosed
    • SundayClosed
    Melbourne time (AEST/AEDT)

    Hours shown are Melbourne time (AEST/AEDT). Emails and form enquiries are answered the same business day. Anything sent after hours or on a weekend is picked up the next business morning.

    Live chat

    Quick question about a part, a price or where your order is? Chat is the fastest way to reach us during business hours — and it is a person on the other end, not a bot.

    Start a chat

    Sort it yourself

    Buying for a business?

    Workshops, fleets, OEMs and resellers can apply for a trade account for account pricing across the range.

    Trade accounts

    Quick answers

    The things we get asked most. If yours is not here, the form above is the fastest way to get it answered.

    How do I track my order?

    Every order is sent with a tracking number and tracking link, emailed to you once it is dispatched. Most orders go with Australia Post; if we send yours another way we will let you know and provide that carrier’s tracking instead.

    You can also see your orders any time under My Account. If a few days have passed and you still have no tracking, email [email protected] and we will chase it.

    How quickly do you dispatch?

    Dispatch is usually within 1 business day, unless a different dispatch time is shown on the product listing. Special Order items are the exception — see below.

    An item says “Special Order” — what does that mean?

    It means we do not hold it in stock. Expect around 2–3 weeks before it ships. We recommend contacting us before you place a special order so we can confirm the current lead time.

    If the order is already placed, we will confirm the expected delivery date and tell you straight away if it changes.

    An item says “Quotations Available”

    That flag means bulk or reseller pricing may be available on that product. Use the enquiry form above and choose Quote or bulk pricing, or use the Contact button on the product listing itself.

    Can I get a quote for a large quantity, or for an item with no price?

    Yes to both. If a product has no price listed it is quote-only — send us the part number and quantity and we will price it. Same for multi-item orders, larger quantities and repeat or scheduled supply.

    Include the quantity and any deadline you are working to and we can usually turn a quote around the same day.

    What is your return policy?

    If you change your mind or are not satisfied, return the goods within 30 days for a full refund. Returns need the original proof of purchase and must be in ‘as sold’ condition.

    This satisfaction guarantee is in addition to your rights under Australian Consumer Law. Full detail is in our Terms and Conditions.

    Do you offer trade or wholesale pricing?

    Yes. Workshops, fleets, OEMs and resellers can apply for a trade account and get account pricing across the range. See Trade Accounts, or ask us through the form and choose Trade account application.

    Where do you ship?

    We ship Australia-wide and to New Zealand through the website checkout.

    Buying from outside Australia or New Zealand? Email [email protected] with what you need and we will quote the goods and freight directly.

    Can I get it there faster?

    We can arrange DHL expedited shipping on request. It is not a checkout option, so tell us before you order (or straight after) and we will quote the upgrade for your address and parcel.

    How do I manage my account?

    Use the person icon at the top right of the menu to create an account or log in. From there you can update your details and see your order history.

    Go to My Account

    Not sure who to ask?

    Send it to sales and we will pass it to the right person internally. You will not get bounced around.

    Send an enquiry Start live chat
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